FAQs

What currency are the prices do I see in the site?

All prices are in USD. However, you can switch currency from the website top bar.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 5-7 business days process time in order to prepare the plants for shipment, average shipping times are 2-4 weeks (depends on the carriers in countries). Note: We can only start process all orders using credit cards payments after complete clearance.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at hello@esucculent.com

Please see our packaging process:

eSucculent Packaging Process

What to take note of my order?

We will try to ship succulents bare rooted after dry thoroughly for 2-3 days before packing. The roots of some plants maybe not strong, and roots also would be damaged with packing and shipping but it does not affect the cultivation of succulents and the growth of succulents. 

This may takes time to process. It depends on local weather conditions. So if you are in a hurry, please be cautious to buy. 

Proper dehydration ensures that succulents do not rot during long-distance transport. Succulents consume their own water during transport to maintain metabolism, so it is normal for the plants you receive to dry up.

After receiving it, plant it in slightly damp soil, do not water, do not expose to the sun, and place it in a cool, ventilated place. It can be recovered in about 1 week and can be watered and exposed to light.

Why is my plant different from the picture shown?

Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. While we do our best to ship plants as similar to those pictured as possible, please keep in mind that all plants are unique from one to the next, and display color, shape, and growth variation based on current environment, time of year, and other contributing factors.

Please note that we ship our plants as dry as possible in the fall and winter months to prevent rot and or freezing of the plants. They will plump back up after planting.

As the lack of light in long-distance transportation, the color of the plants will fade which is normal. But in a sunny and ventilated environment, they can achieve the most beautiful state through your good care.

Note: Some varieties of leaves are easy to fall, which is a normal phenomenon, especially in long-distance transportation. But usually the fallen leaves can be used to grow new life. You can try it for fun!

So, if there is any problem when you receive, please contact with pictures within 48hours of delivery. So, please at least keep the boxes received for 48hours of delivery. 

I am not in love with my order, can it be returned? What if there is an issue?

We do not offer returns on live plants, but we will do everything we can to ensure your satisfaction.  

Please contact us with any questions, comments, or concerns by sending an email to hello@esucculent.com.  Non-perishable products such as pots, soil, and top dressing may be returned unused, unopened, an undamaged up to 30-days from the receipt of goods.

Customers are responsible for the return postage cost.  Fragile items such as pots need to be packed well with bubble wrap or other protective packing materials to ensure safe delivery.  Products returned damaged will not be granted a refund. 

Refunds are not available on live plants.

Can I cancel my order?

Esucculent.com will happily cancel your order if a cancellation request is received before your order is packed or fulfilled.  Orders that have been packed and are ready to ship, or that have been shipped, are ineligible for cancellation.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@esucculent.com. 

If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Please double check the shipping address provided during the checkout process to ensure that your package arrives at it's final destination safely. 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to hello@esucculent.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.

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What to do after receiving the package?

Open the box as soon as possible to let the plant get some air.

Leave the plant to dry for 1-2 days before potting.
1. Prepare all tools, pot, soil, tweezers, mini trowel (or tea spoon)

2. Place a small piece of gauze to cover the drainage hole and put some soil into the pot.

3. Gently place the plant in the pot, using your hand or tweezers, then fill in more soil around the plant using the mini trowel.

4. Add some small gravel to the surface of the soil.

5. If the soil is moist, don't water, if the soil is very dry, only water a small amount around the edge of the pot, to moisten the soil. Do not water directly on, or near the plant.

6. Place the potted plant in half shade for 7-10 days to allow it to adapt to it's new environment, after which the plant should be ready for direct sunlight and proper watering.

Please see our Planting Tutorial Guide.

Daily care: How to water? 

Temperature 5-10C water once per month. 10-20C water once every 1-2 weeks. Over 20C water once per week.

Daily care: How much sunlight? 

Sunlight is very important, spring, autumn and winter, full day direct sunlight if possible. Be careful in summer incase of sunburn.

Daily care: How about air circulation?

If possible, provide good air circulation this will help the soil dry quicker.

Add grit to your soil to ensure good drainage.

Daily care: How to fertilise?

You can use a little slow release fertiliser, in the soil, but it is not essential.

Daily care: What is the soil to use?

Light and free drainage, 50% potting soil with 50% coarse grit/pumice, or any succulent compost. 

Care For Lithops

Lithops are very sensitive to their growing environments. They usually dislike low temperature and direct strong sunlight. They need a growing environment with temperature preferably about 15-30 degree celsius.

Lithops also expect high quality soil permeability mixture. Ensure a well ventilated growing environment. 

Important note: Do not overwater. Make sure only water when the soil is dry. The soil must be watered completely and thoroughly each time. 

By the way, you are invited to join our awesome Facebook group. Lots of helpful, friendly members providing gardening tips. >> https://www.facebook.com/groups/succulentlithopshouseplants/